Return Policy

If you are not satisfied with an item, you can return it within the return period of two weeks. SALE items cannot be returned. The unused item has to be returned in its original packaging for a refund. You may inspect the goods carefully. The fall of value as a result of the proper use beyond the careful inspection of the goods, which implicates, that the refunded goods cannot be sold as “new” anymore, has to be reimbursed by the customer.

To successfully complete the return process, please follow the instructions on our return form. Print out and fill in our return form, which you can find here. Please note that all returned items have to be sent back in one package. We advise you to send back the package with registered mail. If the goods are used, worn, damaged, incomplete or not been send back in it original box then The Pillow Room Pte. Ltd. is not obliged to take back the item.

Please address all returns and exchanges for HOLLAND to:

Magazijn De Pakkettenfabriek
Conservenweg 116
2371 DT Roelofarendsveen
The Netherlands

Exchange:

We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) or size(s) you prefer.

Refund:

Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed you will receive an email confirmation of your return. The amount will be refunded on the account of your original payment method.

Damaged / Misshipped items:

In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by phone or email. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax. To do so please go back to Returns.

Return Form:

You can find our Return Form HERE


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